Prospective Students


Information for Parents

Students in residence

As a parent, peace of mind is key

As a parent, we understand that your main concern is that your son or daughter is living in a safe and secure environment and that he/she will have the necessary support to overcome difficulties with the transition to university life. We can appreciate the issues associated with moving from home for the first time and getting to know new people. As your son or daughter embarks on a new found freedom, our team have the experience and training to give our residents the support and assistance required.

 

Support on every level

Our Village Management Team live on site and are on call 24 hours a day. We have an open door policy and our team are always available to meet with residents, regardless of the request. Our Village Managers pride themselves on keeping residents happy and aim to solve any problem a resident may have. Our team have many years' experience assisting new students. Whether the problem is homesickness, having a problem with housemates, trying to find a doctor or dentist or simply opening a bank account, you will find that our team have dealt with it on many occasions.

The Village Management Team is supported by Resident Assistants (RA's) whose primary aim is to protect the safety and welfare of our student communities. Our Village Receptions are open from early morning right up to 10.30pm each night which means that there is always staff on hand to assist or even just for a chat. We also provide a professional maintenance service who can fix any problem from changing a light bulb to attending to a major plumbing or electrical fault.

Our Security Officers are on call 24 hours a day and regularly patrol each residence. While campus security aim to keep the vIllages safe and secure, each officer assists the Village Management  in maintaining order. The Village Management take antisocial behaviour very seriously and aim to maintain a living environment conducive to study and relaxation.

 

Accessibility - We are here for you too

If for what ever reason you wish to discuss a matter with out team, we would be delighted to hear from you. Perhaps you have not heard from your son or daughter for some time and you simply want us to pass on a 'please call home' message. Contact the relevant Village Manager directly on the numbers below or contact our central office on +353 61 202331.

Plassey Village 061 202347

Kilmurry Village 061 202081

Dromroe Village 061 202977

Thomond Village 061 237000

Cappavilla Village 061 237500

All calls will be treated in confidence

 

Health and Safety in residence for your son or daughter

At Campus Life Services the health and safety of our residents is of utmost priority. We carry out regular health and safety risk assessments and implement improvements regularly so that student homes continue to be safe places to live. We run campaigns throughout the term asking residents to keep doors and windows locked and to hide any valuables. We strongly recommend that students take out personal possessions insurance at the start of term.

Online Induction Video

Just before your son or daughter arrives at the start of term, we require each student to participate in our online induction process. Our online programme will take the student through important health and safety information before check in.

Fire Safety

We carry out unexpected fire drills each semester and work closely with the local fire authority so that the community are familiar with our evacuation protocol. Each living area is well equipped with fire safety equipment including networked fire alarm systems which alert the Village Management Team immediately.

Health Emergencies

In the event that your son or daughter were to become ill and require medical assistance, the Village Management can attend to the scene immediately. Village Managers and Security are First Aid trained and will coordinate medical assistance such as doctor, ambulance or counsellor if required.

Having difficulty settling in?

We appreciate that it can be difficult for a parent when their son or daughter is having difficulty adjusting to university life, particularly when a parent lives far away from campus. It may be that he or she is not getting on with housemates or is homesick. Our Village Management Team have a lot of experience helping such students in distress and more often than not can turn the problem around for all concerned.  If you as a parent have such concerns, please do not hesitate to contact the Village Manager. Discretion and privacy are always important for residents in such cases.

 

Village Communities that Work

At Campus Life Services, we have an allocation policy which we believe encourages positive communities. Our residents can expect to live with students in the same study year. Housemates from different courses is encouraged as this creates diversity. Our houses are usually mixed sex with equal balance where possible. We also try to allocate at least two international students in each house which works very well for all. Our residents tell us that they make friends for life from all over the world.

 

Financial Difficulties

From time to time, some families may find the associated costs of university life a strain. Some students obtain scholarships while others seek financial aid. For families with multiple siblings living on campus, discounts are available on rental fees. While Campus Life Services operate a policy where rental fees are payable in advance of arrival, we encourage students and parents to contact us where payment is difficult. We will treat each case on an individual basis.

If you require any clarification on our rental fees, please do not hesitate to contact a member of our team.

 

 

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Safety and Security in Residence

Campus Security Service

At Campus Life Services, the welfare and safety of students living on campus is of utmost priority. With our Village Management living on site and a professional security team on patrol, you can be reassured to know that there is always someone on hand around the clock. Read More